What I learnt today from Retail Sales

This morning I had an urgent need to purchase a pair of shoes for work. I arrived at work (cycle commute) and for the first time in 3 years I had no shoes! I chose Myer in Brisbane CBD because I already had a gift voucher left over from Christmas.   When I had chosen my shoes (black lace up Aquila's), the sales assistant showed me a second option - [...]

Customer Loyalty to the Golden Arches?

My son (9), daughter (6) and I love to reward ourselves at the end of a Saturday morning Park Run with ice cream from McDonalds. There are 2 McDonalds locations close to our house. One is amazing. I love to watch their staff work quickly and efficiently to provide good food and customer service! The location is very busy but is kept extremely clean. The second McDonalds restaurant is not [...]

Usability from the perspective of a 5-year old

When my 5-year old daughter helps with the family's grocery shopping she knows she will receive a small reward. Last weekend she asked me to get her "pink milk". The dairy section displayed two strawberry milk options: Dairy Farmers Classic Strawberry. 300ml for $1.50 ($5 per litre) Norco Mighty Cool. 250ml for $1.75 ($7 per litre) From my perspective pink milk is the same everywhere. There should be little variation between: Milk (hopefully), Sugar [...]

What ICT can learn from the Aviation Industry?

For almost 5 years I worked for Jeppesen, an iconic aviation company that has pioneered aeronautical navigation since the 1930's. When an aviation accident occurs a detailed investigation follows. The findings from each investigation helps the industry determine if new lessons can be learnt and implemented across the industry.     The practice of learning and correcting mistakes over the past 70+ years has transformed aviation from being dangerous and [...]

Why everyone on your team should understand The Lean Startup

That new product idea that you have for your organisation? There is a 70-90% chance it will fail. Why? Because you don't know what you don't know. If you launch a fully-featured product without testing your potential customers prior you risk wasting all your valuable capital. Sure you will learn a lot, but the "tuition fees" could cost your business, career, reputation or all of the above. The Lean Startup by Eric Ries identifies [...]

Is the “Age of Ultron” really approaching?

The latest Marvel/Avengers movie, Age of Ultron is hitting cinemas right now. The anticipation of watching makes me feel like I'm a kid again. Cool Technology, Flawed Superheroes, Sophisticated Villain, Random Jokes... What's not to love? These types of movies pose a recurring question: Is artificial intelligence (AI), as portrayed in the movies, closer than we think? During a recent interview featuring Dr. Peter Diamandis with Tim Ferriss (Four Hour Workweek), Diamandis explained how Moore's law, continues to make real progress [...]

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